Junior Customer Support Engineer

For our Frankfurt office we are looking for a Junior Customr Support Engineer. Responsibilities include connecting new customers, upgrading existing customers and handling customers requests.

Minimum Qualifications: “abgeschlossene technische Berufsausbildung” (“Fachinformatiker/in”, “Informatikkaufmann/-frau”), or a related field or, equivalent work experience

Essential Skills:

• Fluent in spoken and written German
• Good command of the English language
• Understanding of Windows and Linux operating systems as a user
• Knowledge about Internet protocols and technologies
• Experience in at least one programming or scripting language.

Optional Skills:

• Experience with Linux/Unix system administration
• Experience in systems, IP services and network administration
• Basic knowledge of web-design.

Responsibilities:

• Assist Director Customer Support
• Act as single point of contact for customers during upgrade and connection process
• Handle customers requests by email or phone.

BENEFITS:

• Competitive wages
• Casual Dress
• Exciting work environment - casual and fast-paced

Start date: ASAP

Candidates responding to this posting must currently possess the eligibility to work in Germany.
If you are interested in this opportunity please send your CV to wolfgang.tremmel@de-cix.net